Somerset Safeguarding Children Board recognises the importance of keeping designated leads up to date with the latest legislation,knowledge and best practice available in child protection.

With this in mind, this page has been created to provide a central resource for designated safeguarding leads.


EXTRA WORKING TOGETHER – UPDATE

Tuesday 19th December 2017 ,Taunton Vale, Taunton apply via BOOK NOW option in Training Brochure on page 17

PLUS New Training Opportunities for Designated Leads and those with lead safeguarding roles Details in our Training Brochure

Consultation line for DSL’s & GP’s0300 123 3078

The Consultation Line for Organisation Safeguarding Leads (OSLs) and GPs is now available.

Safeguarding leads and GPs should phone the consultation line when they are unsure whether or not to make a referral to Children’s Social Care (see definition of Level 4 of the Effective Support for Children and Families document).

This could be because you are unsure whether it meets the Children’s Social Care threshold for a statutory Children and Families assessment, although you are clear about the situation you are dealing with, or you want to discuss your analysis/understanding with an experienced child protection social worker.

Q1Why has the consultation line
been set up?
There are currently over 2000 calls/contacts each month (Jan 16) which do not meet a Children’s Social Care threshold. The consultation line has been put in place to give Designated Safeguarding Leads (DSLs) the opportunity to discuss concerns with a qualified Social Worker when they are unsure if a case should be referred to Children’s Social Care (Level 4).
Q2Who can use the consultation line?This new service is for DSLs only. In relation to children and families not already open to Children’s Social Care.
Q3When should I contact the consultation line?DSLs should phone the consultation line when they are unsure whether or not to make a referral to Children’s Social Care (See definition of Level 4 of the Thresholds document). This could be because you are unsure whether it meets the threshold for a Children and Families assessment, although you are clear on the situation you are dealing with, or you want to discuss your analysis/understanding with a qualified, experienced child protection social worker.
Q4What do I do if I can’t get through?There is only 1 line available so at times call volumes may be high. If this is the case, please try again later. If you are concerned that the child may be at risk of, or may be suffering significant harm, DON’T DELAY; follow the normal procedures and contact Somerset Direct on 0300 123 2224
Q5When will the line be open?The consultation line will be open from 9.00am to 4.00 pm Monday to Friday.
Q6Who will be staffing the consultation line?Qualified child protection Social workers from the First Response Team who are part of Children’s Social Care.
Q7Will personal details of the
child and/or family be recorded?
No, the children being discussed will remain anonymous and personal details will not be recorded. However, if the consulting social worker establishes that the child may be at risk of, or may be suffering significant harm, the call will be transferred to Somerset Direct who will take appropriate details.
Q8If a child is at risk and meets
the Level 4 threshold, should I contact the consultation line?
No. If you are confident that the child may be at risk of, or may be suffering significant harm you should contact Somerset Direct immediately on 0300 123 2224.
Q9If the consulting social worker
establishes the issue meets the children’s social care threshold, will I need to ring Somerset Direct separately?
No, in this scenario the social worker will transfer the call to Somerset Direct so that a referral can be taken. It is important for DSL’s to understand that the consultation line is not to be used as a short cut to Children’s Social Care.
Q10Will the calls be recorded?No, calls will not be recorded because this is an advice and guidance line only.
 pdf OSL Consultation Line Flyer 

Consultation Line for Safeguarding Leads and GPs

 pdf OSL Consultation Line FAQs 

Organisation Safeguarding Leads (OSLs)  and GPs should phone the consultation line when they are unsure whether or not to make a referral to Children’s Social Care (See definition of Level 4 of the Effective Support for Children and Families document).

Early Help Advice Hub – 01823 355803